Service and Human Resources Management Systems

Our interdisciplinary teams craft real-world, long-term solutions to problems in the realm of services and HR management. As a pioneer of service research, Fraunhofer IAO can help develop, test and design services using its innovative ServLab, the only platform of its kind in the world. We research innovative concepts and methods for the field of skills management. In doing so, we consider every level of skills development in practice.

The Management of Services and HR research unit at Fraunhofer IAO is one of the most important consultancies for services in all of Germany. Companies benefit from our specialists’ expertise and extensive practical services. In this context, we combine innovative research approaches with methods that have stood the test of time. Doing so helps us ensure the long-term viability and acceptance of specific measures for reorganization and training.

The Management of Services and HR research unit is specialized as follows:

• Business innovation services
  (design of complex service systems and corresponding business models, testing the quality of smart services, optimization of service processes)
• Engineering services
  (design thinking, agile development and testing of services, business models for new services, service platforms)
• Skills management
  (strategy-oriented management of skills, skill forecasts, strategies for skill development, digital applications for learning and collaboration)